Frequently Asked Questions
Anyone you know in Kinetic by Windstream service areas who may have an interest in purchasing Kinetic by Windstream residential services and is not already a Kinetic by Windstream customer or actively engaged with Kinetic by Windstream.
Yes, the Refer a Friend Program is exclusive to current Kinetic by Windstream residential customers who are of legal age (at least 18 years or older).
While it’s not a requirement, as a professional courtesy Kinetic by Windstream highly recommends that you know and advise the friends and family you refer to Kinetic by Windstream.
Referrals must be a new Kinetic by Windstream introduction to an eligible individual who is not actively engaged with Kinetic by Windstream.
You can earn up to 12 rewards per calendar year. You may be required to complete certain documentation to receive your reward, for example, an IRS Form W-9 (if applicable) when your rewards exceed $599 per calendar year.
Once you register and set up your My Account page at https://refer.windstream.com you will see five available referral methods. You can send an email, post on Facebook and Twitter, share a personal URL with friends or print a card to hand out with your referral information on it.
For each successful Kinetic by Windstream referral, you will receive a $100 bill credit ($20/month for five months) on your Kinetic by Windstream invoice.
Yes! Kinetic by Windstream will reward both you and your friends. Your successful referral will receive a $50 bill credit – our way of saying thanks for joining the Kinetic by Windstream family!
A successful referral occurs when the eligible person you refer becomes a Kinetic by Windstream residential customer by ordering qualifying service(s), remains active for 30 days after installation and pays their first bill for the qualifying service(s). All Refer a Friend Program Terms must be met to earn a referral reward.
Your friends and family are free to purchase and enjoy any Kinetic by Windstream services; however, they must purchase Kinetic by Windstream High-Speed Internet residential service for you to qualify for the referral reward.
You will receive your reward approximately 45 days after your friend’s Kinetic by Windstream High-Speed Internet residential service is installed, provided that the Refer a Friend Program Terms are met. Fulfillment times are estimates only and not guaranteed.
Yes, you must keep your Kinetic by Windstream account in good standing to receive your reward.
Customer’s may check the status of their referral by visiting https://refer.windstream.com at any time. If you have not received a bill credit after a successful referral, please call Customer Care at 1-877-401-0895.
Yes, you will be able to check the status of your referrals on your My Account page at https://refer.windstream.com and you will receive an email update each time the status changes on each of your referrals.
Referral rewards are only issued for successful referrals.
Sure! If you know a current Kinetic by Windstream residential customer who would like to refer a friend to Kinetic by Windstream, please share this link: https://refer.windstream.com.
If you have additional questions, please call Kinetic by Windstream at 1-877-401-0895 and we will be happy to help you.
© 2020 Windstream Services, LLC. All rights reserved. Windstream and the Windstream logo are registered service marks of Windstream Services, LLC. All other marks are the property of their respective owners.